Sometimes a water meter or electricity meter stops working, resulting in the meter giving the same reading month after month. The owner thinks it is Christmas and sadly, few contact us to ask why they are not being charged. From a Whitfields perspective, we don't know if units are occupied or not. An unoccupied unit could also result in zero consumption for the month. So zero consumption in itself is not necessarily wrong. Consequently, a designated trustee (or caretaker/estate manager) should check the water/electricity recovery schedule every month, noting those with zero consumption and then checking to see if the unit is in fact occupied. If it is occupied, check the meter to see if the reading has advanced beyond the figure showing on the schedule. If the reading is still the same, there is obviously a problem with the meter. Ask your portfolio manager/estate manager to change the meter.